Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Working Holiday Work website located at workingholidaywork.com and any related services provided by Working Holiday Work ("we", "us", or "our").

By accessing and using our website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Our Service

Working Holiday Work operates a platform that connects working holiday visa holders with job opportunities and employers. Our services include:

• Job listing and search functionality

• Job application services

• Helping Hand placement services

• Career guidance and support

• Communication tools between job seekers and employers

We act as an intermediary to facilitate connections between job seekers and employers but are not an employment agency and, apart from the Helping Hand job guarantee described under Helping Hand Service Terms, do not guarantee employment outcomes.

Eligibility and Account Registration

Age and Capacity

You must be at least 18 years old to use our services. By creating an account, you represent and warrant that you have the legal capacity to enter into these Terms.

Account Security

• You are responsible for maintaining the confidentiality of your account credentials

• You must notify us immediately of any unauthorized use of your account

• You are responsible for all activities that occur under your account

• You must provide accurate and complete information when creating your account

Account Termination

We reserve the right to terminate or suspend your account at any time for violation of these Terms, fraudulent activity, or other conduct that we deem inappropriate or harmful to our platform or other users.

User Responsibilities and Conduct

Permitted Use

You may use our platform for legitimate job searching, recruitment, and employment-related activities in accordance with these Terms and applicable laws.

Prohibited Activities

You agree not to:

• Use our platform for any illegal, fraudulent, or unauthorized purpose

• Post false, misleading, or deceptive information

• Impersonate another person or entity

• Spam, harass, or abuse other users

• Attempt to gain unauthorized access to our systems

• Use automated tools to access or collect data from our platform

• Post content that violates intellectual property rights

• Engage in any activity that disrupts or interferes with our services

Content Standards

All content you submit must be truthful, lawful, and respectful. We reserve the right to remove any content that violates these standards or our community guidelines.

Helping Hand Service Terms

Service Description

Our Helping Hand service provides personalized job placement assistance for working holiday participants. This is a paid service with specific terms and conditions.

Payment Terms

• Payment is due only after accepting your job placement

• Fees are clearly outlined for each package type

• All fees are non-refundable once the placement has been provided

• Payment must be made within 7 days of job placement confirmation

Our Job Guarantee

You only pay the Helping Hand fee once a job has been confirmed for you and you have accepted it, so every client who pays has a guaranteed job. We cannot promise that every applicant will be placed, or place you with a specific employer, role or start date. If we cannot find you a suitable job, you pay nothing.

Intellectual Property Rights

Our Content

The Working Holiday Work platform, including its design, functionality, text, graphics, logos, and other content, is owned by us and protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of content you submit to our platform. However, by submitting content, you grant us a non-exclusive, worldwide license to use, display, and distribute your content for the purposes of providing our services.

Restrictions

You may not copy, modify, distribute, sell, or lease any part of our platform or included software, nor may you reverse engineer or attempt to extract the source code of our platform.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. Please review our Privacy Policy to understand how we handle your data.

Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Jurisdiction

Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the English courts.

Alternative Dispute Resolution

Before initiating formal legal proceedings, we encourage users to contact us directly to resolve disputes. We are committed to working with users to find fair and reasonable solutions to any issues that may arise.

Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify users by email and by posting the updated Terms on our website with a new "last updated" date.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our services.

Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Working Holiday Work regarding your use of our services.