How Working Holiday Work collects, uses, and protects your personal information
Last updated: 20 August 2025
Working Holiday Work ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
This policy applies to all users of our website at workingholidaywork.com and our related services. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.
Working Holiday Work is the data controller for the personal information we collect and process. You can contact us at:
Email: [email protected]
Address: Working Holiday Work, London, United Kingdom
Account information: Name, email address, password
Profile information: Skills, experience, location, bio, phone number
Job application data: Cover letters, resumes, application responses
Helping Hand applications: Personal details, travel preferences, experience
Communication: Messages sent through our contact forms or support channels
Website usage data: Pages visited, time spent, clicks, search terms
Device information: Browser type, operating system, IP address, device identifiers
Location data: Approximate location based on IP address
Cookies and tracking technologies: As described in our Cookie Policy
We may receive information about you from third parties, such as social media platforms if you choose to connect your accounts, or from employers when they respond to your job applications.
Create and manage your account
Match you with relevant job opportunities
Process your job applications and Helping Hand applications
Enable communication between you and potential employers
Provide customer support and respond to your inquiries
Analyze website usage to improve user experience
Develop new features and functionality
Conduct research and analytics
Monitor and maintain the security of our platform
Comply with legal obligations and regulatory requirements
Prevent fraud, abuse, and security incidents
Enforce our Terms of Service
Protect our rights and the rights of our users
Contract: Processing necessary to perform our services and fulfill our contractual obligations to you
Legitimate interests: Improving our services, security, fraud prevention, and business operations
Consent: Marketing communications and non-essential cookies (you can withdraw consent at any time)
Legal obligation: Compliance with applicable laws and regulations
When you apply for jobs, we share your application information (including your profile, CV, and cover letter) with the relevant employers. For our Helping Hand service, we share your information with partner employers when we introduce you to them.
We work with trusted third-party service providers who help us operate our platform, including:
AWS (Amazon Web Services) for hosting and data storage
Google Analytics for website analytics
Email service providers for transactional emails
We may disclose your information if required by law, regulation, legal process, or to protect our rights, property, or safety, or that of our users or the public.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
Account data: Retained while your account is active plus 2 years after account closure
Job applications: Retained for 3 years to facilitate potential future opportunities
Analytics data: Retained for up to 26 months in Google Analytics
Legal compliance: Retained as required by applicable laws
You have the following rights regarding your personal information:
Right of access: Request a copy of the personal information we hold about you
Right to rectification: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your personal information in certain circumstances
Right to restrict processing: Request limitation of how we use your information
Right to data portability: Request transfer of your data to another service provider
Right to object: Object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: Withdraw consent for processing based on consent at any time
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and monitoring
Access controls and user authentication
Secure hosting infrastructure with AWS
Regular backups and disaster recovery procedures
Some of our service providers are located outside the UK and EEA, including AWS and Google Analytics. When we transfer your personal information internationally, we ensure appropriate safeguards are in place:
Transfers to countries with adequacy decisions from the UK government
Standard Contractual Clauses (SCCs) approved by the UK authorities
Certification schemes and codes of conduct where appropriate
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. For significant changes, we may also notify you by email.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer: [email protected]
General inquiries: [email protected]
Address: Working Holiday Work, London, United Kingdom
Helping Hand areas
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